Cancellation Policy
Last updated: 19 April 2026
How rescheduling, cancellations, and refunds work for Kaboti Surf bookings.
1. Free rescheduling
Plans change — and the ocean changes faster. You can reschedule any lesson, camp, or activity free of charge up to 24 hours before the start time, subject to availability. Just contact us by WhatsApp or email.
2. Customer cancellations
Cancellations made more than 48 hours before the start time are refunded in full. Cancellations between 48 and 24 hours before receive a 50% refund or a full credit to use within 12 months. Cancellations within 24 hours, or no-shows, are non-refundable.
3. Cancellations by Kaboti Surf
If we cancel your session due to dangerous sea conditions, weather, or operational reasons, you are entitled to a full refund or a free reschedule — your choice. We will notify you as early as possible, usually the evening before.
4. Surf camps and multi-day packages
Surf camps and multi-day packages require cancellation at least 14 days before the start date for a full refund. Within 14 days, a 50% credit applies. We strongly recommend travel insurance covering trip interruption.
5. Late arrivals and missed sessions
Sessions start at the scheduled time. If you arrive late, we may shorten your session to keep the group on schedule, with no refund for missed time. If you miss a session entirely without notifying us, no refund or credit is due.
6. How to request a cancellation or refund
Contact us by WhatsApp on +34 647 44 81 35 or email info@kabotisurf.com with your booking reference. Refunds are processed to the original payment method and typically arrive within 5–10 business days, depending on your bank.
7. Statutory rights
This policy does not affect your statutory consumer rights under Spanish law. Where mandatory consumer protection rules give you stronger rights, those apply.